Charity Accounting Software, including SOFA, SORP & Giftaid for Church & Voluntary Organisations
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ACCOUNTING PACKAGE FOR CHARITIES
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Top Support Queries:

Paxton Charities Accounting has not been activated.' message pops up when you log in.

Paxton Charities Accounting has not been activated.

Please activate as per the instructions on the Paxton Charities Accounting Activation Key.

If you do not have a Paxton Charities Accounting Activation Key, please contact Paxton.

'Paxton Charities Accounting will expire on' message pops up when you log in.

Paxton Charities Accounting has not been activated.

Please activate as per the instructions on the Paxton Charities Accounting Activation Key.

If you do not have a Paxton Charities Accounting Activation Key, please contact Paxton.

'Paxton Charities Accounting will not be accessible until activated.' message pops up when you log in.

Paxton Charities Accounting has not been activated.

Please activate as per the instructions on the Paxton Charities Accounting Activation Key.

If you do not have a Paxton Charities Accounting Activation Key, please contact Paxton.

'User ID already in use. Do you wish to clear user and proceed?' message comes up when you log in.

Please check that Paxton Charities Accounting is not minimized.

If this user did not exit from Paxton Charities Accounting using the exit button last time, then click Yes to clear the user so that you can continue to log on. If this is not the case, then the User ID is legitimately in use and you should use another User ID.

What is the Catalogue button for?

Report selections can be stored for repeated use via the 'catalogue' facility. Most print programs in Paxton Charities Accounting allow the currently set report parameters to be catalogued under a title that you define via the Catalogue action button. You can then go into Catalogue and select a previously Catalogued report from the list.

On starting up Paxton Charities Accounting, it says, Please review your date format before running Paxton Charities Accounting.

Paxton Charities Accounting is date format sensitive. Many PCs are setup with an American date format. For Paxton Charities Accounting, the UK date format needs to be selected.

This is setup via Control Panel. For further information, please refer to your system documentation.

Can't enter Paxton Charities Accounting Admin functions as 'Another user is currently in the system'.

Wait until the other user has finished using the Admin functions.

'Future transactions have become available for processing.' message pops up when you log in.

Forward transactions were entered with an effective date in the future at the time of logging. At the first login when the effective date is no longer in the future you will be warned that forward transactions are ready for processing.

A report of such transactions is available via Nominal Ledger -> Future Trans List
You can process these transactions via Nominal Ledger -> Process Forward Trans.

How do you allocate unallocated cash?

Go into the relevant Payment screen. Click on the "Unallocated" button at the bottom of the screen. Select which unallocated cash entries you wish to allocate, and click on Record. The cash is now available to be allocated against outstanding transactions.

Nothing types when you want to update.

Paxton Charities Accounting only allows updates when the Update or Add button is clicked first.

In a field, a value can be updated if you click into that field and either use the spacebar or the backspace key to allow the value to be overtyped.

Charities   Charities
 

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